RETURN & REFUND POLICY – HAARMARKT

Last updated: 22 August 2026

Haarmarkt, a webshop operated by Globalmarket Nederland, is committed to providing customers with the correct and undamaged products. This policy explains how returns, refunds and complaints are handled.

Important: Nothing in this policy limits any mandatory consumer rights under applicable law, including statutory rights concerning defective, damaged or incorrectly delivered products.

1. Company Details

Globalmarket Nederland – Haarmarkt
Spui 231
2511 BP The Hague
The Netherlands

Chamber of Commerce (KvK): 89291972
VAT: NL004714101B91
Telephone: +31 70 889 0151

2. Returns and Right of Withdrawal

For consumer purchases made online, applicable European consumer law may provide a 14-day right of withdrawal.

However, products that are legally excluded from the right of withdrawal, including certain sealed products that are unsuitable for return for health or hygiene reasons after opening, cannot be returned once the applicable seal has been broken.

Where a statutory right of withdrawal applies, customers may exercise that right in accordance with applicable law. Nothing in this policy is intended to exclude or restrict mandatory statutory consumer rights.

3. Returns Due to Customer Preference

If a customer simply changes their mind or no longer wants a product, Haarmarkt does not provide a free return service.

If the customer is legally entitled to return the product, the customer is responsible for the direct return shipping costs, unless applicable law requires Haarmarkt to bear those costs.

For returns from the Netherlands, Belgium and Germany, our optional return service costs €5.49. If the customer chooses to use this service, the €5.49 return cost may be deducted from the refund where legally permitted.

The customer may also arrange and pay for their own return shipment.

4. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

Please provide:

• Your order number;

• A description of the incorrect product;

• Clear photographs of the product received;

• If possible, a photograph of the shipping label.

If Haarmarkt has sent the wrong product, we will provide an appropriate solution in accordance with applicable consumer law. The customer will not be responsible for the reasonable return costs caused by our mistake.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible and provide photographs showing the damage to the product and, where possible, the packaging.

After assessment and confirmation that the product was damaged when delivered, Haarmarkt will provide a refund or another legally appropriate solution.

The customer will not be charged return costs where the damage is attributable to Haarmarkt or where applicable law requires us to cover those costs.

6. Products That Are Correctly Delivered and Undamaged

If you receive the correct products in good condition, Haarmarkt is not responsible for providing a free return shipment.

Where the customer has a statutory right to withdraw from the purchase, the customer must arrange and pay the applicable direct return shipping costs, subject to the mandatory rules applicable to the purchase.

The customer cannot require Haarmarkt to pay the return shipping costs simply because they have changed their mind.

7. Product Condition

Products must be handled only to the extent necessary to establish their nature, characteristics and functioning.

The customer may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to inspect it, as permitted by applicable law.

For hygiene and safety reasons, certain products may not be eligible for return after opening where a statutory exception applies.

8. Refunds

Where a refund is due, Haarmarkt will process the refund in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.

Where a statutory right of withdrawal applies, Haarmarkt may withhold the refund until the returned goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.

For a complete withdrawal from an order, the original standard delivery costs will be refunded where required by applicable law. Additional costs resulting from the customer's choice of a more expensive delivery method will not be refunded.

9. Refund for Damaged or Incorrect Products

If Haarmarkt confirms that:

• the wrong product was delivered; or

• the product was damaged or defective when received,

we will provide a refund or another appropriate solution in accordance with applicable law.

Where a refund is provided, the applicable amount will be returned to the customer using the original payment method unless otherwise agreed.

10. Return Address

If Haarmarkt instructs you to return a product, send it to:

Globalmarket Nederland – Haarmarkt
Spui 231
2511 BP The Hague
The Netherlands

We strongly recommend using a tracked shipping service and keeping your proof of postage until the matter has been resolved.

11. International Returns

Customers outside the Netherlands, Belgium and Germany who are legally entitled to return a product are responsible for the direct return shipping costs unless applicable law requires Haarmarkt to pay them.

The €5.49 return service is only available where explicitly offered by Haarmarkt for the Netherlands, Belgium and Germany.

12. Business Customers

The statutory consumer right of withdrawal generally applies to consumers, not to purchases made by businesses for business purposes.

Separate return arrangements may apply to business customers.

13. Contact

For questions regarding returns, damaged products, incorrect products or refunds, please contact:

Globalmarket Nederland – Haarmarkt
Spui 231
2511 BP The Hague
The Netherlands

KvK: 89291972
VAT: NL004714101B91
Telephone: +31 70 889 0151

Opening hours:
Tuesday to Saturday: 10:00 – 18:00
Monday and Sunday: Closed

Important Legal Notice

This return policy does not exclude or restrict any mandatory rights that consumers have under applicable European Union or national consumer protection legislation. Where mandatory legislation provides a customer with a right to return, repair, replacement, price reduction, refund or withdrawal, those statutory rights take precedence over this policy.